downballot. is committed to supporting lawful, transparent, and responsible participation in democratic processes. We strive to help campaigns and organizations communicate clearly, ethically, and in ways that respect and engage the communities they serve.

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1. Agreement to Terms

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By accessing or using downballot.'s website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access our Services.

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These Terms apply to all visitors, users, and clients of downballot.

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2. Description of Services

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downballot. provides political campaign services including but not limited to:

• Peer-to-peer (P2P) and mass text messaging services

• Digital advertising campaign management

• Direct mail services

• Voter data and analytics services

• Campaign creative and design services

• Campaign operations support

 

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice.

 

Service Delivery and Timing

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Delivery timelines vary based on the nature and scope of services purchased. For digital, consulting, or campaign-related services, work may begin immediately upon payment or shortly thereafter.

 

Specific timelines, milestones, or deliverables may be outlined at checkout or in a separate service agreement. downballot. does not guarantee delivery timelines where delays are caused by client inaction, third-party platforms, vendors, or external factors beyond our control.

 

3. Client Eligibility

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Our Services are available to:

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• Political candidates and their authorized campaign committees

• Political action committees (PACs) and Super PACs

• Political party organizations

• Ballot measure and issue advocacy campaigns

• Political consultants and agencies working on behalf of the above

• Nonprofit organizations engaged in civic engagement activities

 

We reserve the right to refuse service to any individual or organization at our sole discretion.

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4. Compliance with Laws

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By using our Services, you agree to comply with all applicable federal, state, and local laws and regulations, including but not limited to:

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Federal Election Commission (FEC) Regulations

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• Proper disclosure and attribution requirements for political communications

• Contribution limits and reporting requirements

• Coordination rules between campaigns and outside groups

 

Telephone Consumer Protection Act (TCPA)

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• Obtaining proper consent before sending text messages

• Honoring opt-out requests promptly

• Maintaining compliant messaging practices

 

CAN-SPAM Act

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• Proper identification in email communications

• Honoring unsubscribe requests

• Accurate header and subject line information

 

You are solely responsible for ensuring your use of our Services complies with all applicable laws. downballot. provides tools and guidance but does not provide legal advice.

 

Messaging Consent & Opt-Out Policy

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By providing a phone number, individuals consent to receive messages from or on behalf of your campaign or organization. Message frequency varies. Message and data rates may apply.

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Recipients may opt out at any time by replying STOP and may request help by replying HELP. Opt-out requests will be honored promptly in accordance with applicable law.

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Clients are responsible for maintaining verifiable records of consent.

 

5. Client Responsibilities

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As a client, you agree to:

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• Provide accurate and complete information about your campaign or organization

• Maintain proper consent records for all voter contacts

• Ensure all content and messaging complies with applicable laws

• Pay all fees in accordance with agreed-upon terms

• Notify us promptly of any legal concerns or complaints received

• Not use our Services for any unlawful or prohibited purpose

• Ensure that all content, claims, and representations are truthful, accurate, and substantiated, and comply with applicable laws and advertising platform policies

 

6. Prohibited Uses

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You may not use our Services to:

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• Send unsolicited messages without proper consent

• Distribute false, misleading, or defamatory content

• Violate any person's privacy rights

• Engage in voter suppression or intimidation

• Circumvent election laws or regulations

• Impersonate any person or entity

• Transmit malware, viruses, or harmful code

• Interfere with or disrupt our Services or servers

 

7. Third-Party Platforms

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downballot. may assist clients in accessing and using third-party platforms, including but not limited to Meta, Google, and other digital advertising and communications services.

 

Clients acknowledge that such platforms operate independently and may impose their own rules, policies, approval processes, and enforcement actions. Platforms may suspend, restrict, reject, or terminate accounts, ads, or content at their sole discretion.

 

downballot. is not responsible for any actions taken by third-party platforms, including but not limited to ad disapprovals, account suspensions, delivery limitations, or changes in platform policies.

 

Payment processors and financial platforms may apply additional review, monitoring, or restrictions to political or advocacy-related transactions. downballot. is not responsible for delays, holds, account actions, or restrictions imposed by such providers.

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8. Intellectual Property

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The downballot. name, logo, website content, and proprietary technology are owned by downballot. and protected by intellectual property laws. You may not use our branding or content without express written permission.

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Content you provide to us for campaign purposes remains your property. You grant us a limited license to use this content solely to provide our Services to you.

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9. Fees and Payment

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• Fees for Services will be outlined in your service agreement or proposal

• Payment terms are typically net 15 or as specified in your agreement

• Late payments may result in service suspension and late fees

• All fees are non-refundable unless otherwise specified

• Prices do not include applicable sales, use, or similar taxes unless explicitly stated. You are responsible for any applicable taxes associated with your purchase.

 

Online Purchases & Payment Authorization

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If you purchase services through our website, including via checkout functionality, you agree to the following:

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• By completing a purchase, clicking “Pay,” or submitting payment information, you authorize downballot. to charge your selected payment method for the services selected, including any applicable fees, taxes, or recurring charges as disclosed at checkout or in a related agreement.

• Payments are processed securely through third-party providers, including Stripe and Wix. downballot. does not store or have access to your full payment card details. Your use of payment processing services is subject to the terms and privacy policies of those providers.

• All purchases are considered final once payment is submitted, except as expressly stated in these Terms or in a written agreement.

 

Chargebacks and Payment Disputes

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If you have a concern regarding a charge, you agree to contact downballot. at hello@downballot.win to seek resolution before initiating a chargeback or dispute with your payment provider.

 

Initiating a chargeback without first attempting to resolve the issue directly with us may be considered a breach of these Terms. We reserve the right to dispute any chargeback and to provide documentation demonstrating authorization, delivery of services, and acceptance of these Terms.

 

Refund Policy

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downballot. provides professional political campaign, digital advertising, messaging, creative, data, and consulting services. Because our work often includes strategy, labor, vendor coordination, platform setup, data processing, creative development, and other time-sensitive services, all fees are non-refundable once work has begun, unless otherwise stated in a written agreement. 

 

For purchases made through online checkout, clients acknowledge that services may begin immediately upon payment. By completing a purchase, you agree that work may commence right away and that fees are non-refundable once services have been initiated, except where otherwise stated in a written agreement.

 

• Prepaid fees, retainers, setup fees, platform fees, media management fees, creative fees, data fees, printing fees, postage, list costs, pass-through vendor costs, and third-party platform charges are non-refundable.

• If services are billed on a monthly or recurring basis, cancellation will apply prospectively. Fees already paid or owed for the current billing period are non-refundable.

• Refund requests must be submitted in writing to hello@downballot.win within 10 days of the charge. Submission of a refund request does not guarantee approval.

 

Nothing in this policy limits any rights a client may have under an applicable written service agreement or under applicable law.

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10. Confidentiality

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We treat all client information as confidential. We will not disclose your campaign strategies, voter data, or other sensitive information to third parties except as required by law or with your consent.

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You agree to keep confidential any proprietary information about our systems, processes, and technology that we may share with you.

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11. Limitation of Liability

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To the maximum extent permitted by law:

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• downballot. provides Services "as is" without warranties of any kind

• downballot. does not guarantee any specific results, including but not limited to election outcomes, voter engagement, fundraising performance, advertising performance, or message delivery rates

• We are not liable for any indirect, incidental, special, or consequential damages

• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim

• We are not responsible for third-party actions, including carrier delivery or platform policies

• Message and content delivery is subject to carrier, platform, and network conditions. downballot. does not guarantee delivery timing, delivery rates, or platform performance

 

12. Indemnification

You agree to indemnify, defend, and hold harmless downballot. and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

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• Your use of our Services

• Your violation of these Terms

• Your violation of any applicable laws

• Content you provide or distribute through our Services

 

13. Termination

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Either party may terminate the service relationship with 30 days written notice. We may terminate or suspend your access immediately if you violate these Terms or applicable laws. Upon termination, your right to use our Services ceases immediately. Provisions regarding confidentiality, limitation of liability, and indemnification survive termination.

 

For services purchased through online checkout or recurring billing, cancellation requests must be submitted in writing to hello@downballot.win.

 

Cancellation will apply prospectively and will not result in refunds for services already rendered, initiated, or billed for the current billing period.

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14. Dispute Resolution

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Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Washington State, and the arbitrator's decision shall be final and binding.

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15. Changes to Terms

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We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms.

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16. Governing Law

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These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.

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17. Independent Contractor Relationship

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downballot. operates as an independent contractor and not as an employee, agent, legal representative, or partner of any client. Nothing in these Terms creates any joint venture, partnership, or fiduciary relationship between the parties.

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18. Contact Information

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For questions about these Terms of Service, please contact us:

downballot.

Email: hello@downballot.win

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